Xbox 360 Elite & Customer Service
Just this week I became the proud owner of an Xbox 360 Elite system Thanks in part to my wife and daughter calling it an early Birthday and Fathers Day gift. My original system was just over a year old and was no longer under warranty. It has been working well but I did not want to take the chance of getting the Red Rings of Death without a warranty. So off to Best Buy I went came back with this sleek black, cooler running, increased hard drive, much quieter, HDMI cable equipped beast of an Xbox 360! With a two year replacement warranty from Best Buy.
After getting all my saved game files transferred off my original Xbox I got it ready to list on eBay. (I need to off set the cost of the Elite system) Once the 360 Elite was hooked up ready to go I was off to the races…or so I thought. It seems when I transferred everything over to the new Xbox I lost certain rights with my Arcade Library.
You see I have the Xbox Live Gold account. My wife who enjoys a casual game (Zuma) here and there has a silver account. So I purchased the arcade games under my account. Apparently when the games were moved from one Xbox to the next it disables any additional users from playing the full version of the game(s).
I contacted Xbox Live support on the telephone and explained my situation. I was told that when an arcade game is downloaded from the Xbox Live Market Place it is encrypted to the gamer tag and the Xbox it is being downloaded to. Not the hard drive but the Xbox. So now only I can play the arcade games in their entirety, but if my wife wants to play them, they need to be re-purchased.
Even though I upgraded to the top of the line Xbox 360, and placed two phone calls to Xbox Live, Microsoft was unwilling to offer any support other than several dozen apologies.
So if you are on the verge of having to get a new Xbox, replace a damaged one, or upgrade to a newer one, beware…you may be losing more than you think.
That really sucks about Microsoft they are Lame for not helping you especially since you are a loyal customer. Kyle told me about a glich in the crossfire level were you can hide in that area and pick people off. I will let you know if I can find it. Apparently it is hard to get to but sweet if you do.
[...] Customer service goes up a notch! In regards to an earlier post ” Xbox 360 Elite & Customer Service” It seems Microsoft has corrected their error and has now made it possible for Xbox owners [...]
Xbox Customer service goes up a notch! « Cougar’s Corner said this on June 30, 2008 at 3:22 am |